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Many of us have heard throughout our careers that we need to ”rise above the petty politics” or “pay no attention to office politics and just focus on doing good work”. That mind-set can kill an ERP or CRM project. How can you predict that politics will have an impact on your project? A simple [...]

Selecting an ERP Project Core Team When implementing an Enterprise Resource Planning software application, it is important to select representatives from areas across the business. These Core Team Members will work cooperatively with the vendors’ Application Consultants. Together they will evaluate and adjust the application to best fit their unique business requirements. Core Team Members [...]

The ERP or CRM selection process can be a long and sometimes frustrating process. Vendors have been reviewed and site visits completed. The contract has been signed . . . now what? The next 30 days are crucial to launching the project successfully and it’s quite possible that the vendor won’t have resources available for [...]

I was asked to meet with a company that was having some problems with their software project. They had spent more than 900 hundred hours with a software developer trying to get a custom order entry system developed. It’s taken nearly 3 years and they are still unable to launch the tool because of inconsistencies [...]

In July 2010 I polled several dozen industry professionals, ERP/CRM customers and industry analysts and I asked them one simple open-ended question: What can a mid-market company do to maximize the value of their ERP or CRM system? Below are excerpts from their comments: “Enterprise systems tend to lose their effectiveness as the result of [...]